Product & Service
Design

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Introduction

What I Do

I help organisations envision alternative futures for their products and services, then reach them.

I lead large-scale product and service design projects (including research) across complex information environments. My core strengths are strategy and structure which I leverage to define flexible and reusable design solutions that can be applied to many problems.

If you’re interested in working together get in touch.

Connecting Experiences

At American Express

Creating an experience vision and deriving governing design patterns for online customer servicing across all products and markets.

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Improving Discovery

At American Express

Establishing a robust, global information architecture strategy and improving operational processes to support ongoing content findability and discoverability.

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Systemising Design

At Farfetch

Assessing value proposition for a centralised design system, shaping the product vision and defining the operational strategy.

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Globalising Patterns

At Centrica

Building a global pattern book and design system to shape, direct and govern all design effort across all products, services and markets.

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Scaling Design

At Centrica

Formalising operational processes into a design operations playbook to enable efficient scaling across a distributed team working on a collection of brands.

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Reducing Cost

At British Gas

Defining digital product approach to reduce cost to service customers and improve experience while re-structuring the design organisation.

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Centralising Services

At Global

Building a centrally managed, white-label event and travel booking platform to manage end-to-end booking management for all subsidiary festival brands.

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Optimising Conversion

At EasyHotel

Re-imagining the online booking experience from top of funnel through to conversion with a focus on optimising room selection, configuration and payment.

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