I’m a design strategy and systems thinking consultant who helps businesses envisage a more interconnected future for their digital products (such as websites and mobile applications) then plan how to pragmatically get there.
Financial Services, Utilities and Education
Building a global framework
At American Express
I worked with American Express to define and implement a global Information Architecture framework across all markets, then went on to design a pattern framework for all account servicing experiences.
Centralising account management
At British Gas
I worked with British Gas to design a modular, platform agnostic navigation framework that allows all customer types to complete tasks and actions from a singular location.
I worked with Farfetch to explore and define a product that could improve design consistency while optimising the product development process through the use of global patterns.