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We help companies leverage digitalisation to improve business performance and customer satisfaction. Our core capabilities are opportunity identification, value proposition analysis, product strategy, service design and implementation planning.

Specialty sectors:
Financial Services, Education and Utilities

Scaling content production

At American Express

We worked with American Express to lead a large strategic initiative focused on integrating and connecting all online services and experiences.

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Enabling self-service

At British Gas

We worked with British Gas to reduce the cost to service customers by delivering a robust strategy that successfully informed their approach to creating online servicing tools.

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Systemising design

At Farfetch

We worked with Farfetch to explore and define a product that could improve design consistency while optimising the product development process in the lead up to their IPO.

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